Shipping and Refund Policy
All orders are processed within 7 to 14 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: Shipping charges for your order will be calculated and displayed at checkout.
Free local delivery is available for orders over $100 within [within Australia]. For orders under $100, we charge $10 for local delivery.
Deliveries usually takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
[Covid-19] When will I get my order?
Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. UZK Shop is not responsible for these charges if they are applied and are your responsibility as the customer.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at stephaniek.mintbuilder@gmail.com with your name and order number, and we will look into it for you.
We do not Ship to P.O. box address
Refunds
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at stephaniek.mintbuilder@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at stephaniek.mintbuilder@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at stephaniek.mintbuilder@gmail.com with photos of wrong/damaged items and we’ll sort that out for you.